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Frequently asked questions

Here you’ll find clear and practical answers to the most common questions.
We want to provide you with quick guidance and helpful information whenever you need it.
If you can’t find what you’re looking for, we are always happy to support you personally.

Target Group
Maintenance & Service (18)
General (11)
Clinical Application (4)
Products (42)
Products
Amadeo (4)
Diego (4)
Myro (4)
Tyrostation (4)
Tymo (3)
Pablo (4)
Elvis (4)
Lexo (4)
Omego Plus (4)
Maya (4)

How is weight resistance provided and are the devices noisy?

Weight resistance is provided via pneumatic technology, ensuring constant load throughout the movement, reducing stress on joints and connective tissues. This technology also allows resistance to start close to zero, making the devices suitable even for very weak patients and early‑stage rehabilitation. Operation is almost silent; only minimal noise is produced by the air compressor when resistance levels are changed.

What is the minimum weight increase that can be set?

Weight resistance can be adjusted in increments of 100 g, allowing precise progression and enabling effective training even for weaker patients. Where available, adjustable range‑of‑motion limiters help ensure movements are performed safely within a defined working range.

Are the devices accessible to patients in a wheelchair?

Lower‑extremity devices are suitable for wheelchair users and typically require a transfer into the device, which may be performed autonomously. To support this, the devices offer multi‑grip handles that facilitate safe and efficient transfers.

What are the benefits of using a Tyrostation with Pablo and Tymo?

Using the Tyrostation enables flexible therapy setups that can be adapted to different patient sizes and functional abilities. Training can be performed in standing, seated on the stool, or directly from a wheelchair with appropriate ergonomics and patient positioning. In addition, the Tyrostation provides organized and easily accessible storage for Pablo, Tymo, and their accessories, supporting efficient clinical workflows.

Is the Tyrostation suitable for use with patients in a wheelchair?

Yes. Thanks to its height‑adjustable table, the Tyrostation can be adapted to different patient sizes and a wide range of wheelchair types, including manual, powered, and reclining wheelchairs, ensuring proper ergonomics and patient positioning during therapy.

Is the Tyrostation a medical device?

Yes, as an accessory developed for use with the Pablo and Tymo therapy systems, the Tyrostation is a certified medical device.

What is included with the Tyrostation?

The Tyrostation therapy workstation includes a height‑adjustable table, an all‑in‑one PC with the TyroS software installed, a height‑adjustable stool designed to accommodate seated Tymo training, and integrated storage space for the Pablo and Tymo devices and their accessories

What is the difference between end‑effector‑ and exoskeleton‑based gait trainers?

End-effector gait trainers like Lexo guide stepping via motorized foot plates, while exoskeletons move the legs through an attached motorized frame. End-effector systems are quicker to set up, allow better therapist access, promote active participation, and suit more patients, including those with contractures, orthoses, or prostheses.

Which patients are suitable for therapy with Lexo?

Lexo is intended for gait rehabilitation in patients with impairments in walking and mobility. Common indications include neurological conditions such as stroke, spinal cord injury (including high complete injuries), and cerebral palsy. Detailed indications and contraindications are provided in the Instructions for Use (IFU).

What is the patient height and weight range for Lexo?

Lexo therapy is suitable for patients weighing between 15kg (33 lbs) and 180kg (397 lbs). Additionally, it can accommodate patient heights ranging from 100cm (3’4”) to 200cm (6’7”).

Where is the data collected in Maya stored and which data can be displayed in the patient report?

The data in Maya is stored on-premises in your clinic, so the location and control of the data remain with you. The patient report can show clinical information you document yourself (for example basic patient data, ICF-based findings, therapy goals, assessments, and therapy notes) as well as therapy data that is recorded automatically from the Tyromotion devices.

Is the usage information of Tyromotion devices transparent?

Yes. Maya shows clear usage data for each Tyromotion device, for example how many patients used it and for how long. This helps you understand how well your devices are utilized and supports planning in the team.

What is the difference between the tyroS software and Maya?

Here are the differences:

  • Maya
    • Creates structured reports and findings
    • Manages patients and therapy documentation
    • Supports goal setting and progress tracking
    • Provides insights into device usage within the clinic

 

  • tyroS
    • Used directly at the Tyromotion device
    • Sets up and adapts therapy sessions
    • Adjusts therapy to individual patient needs

What is the benefit of the Maya report?

The Maya report brings together patient information, clinical data, therapy notes, and Tyromotion device results in one clear document. It gives you a quick overview of progress over time and helps you explain therapy results more easily to patients and colleagues.

Can balance assessments be performed with Tymo?

Tymo includes a standardized, guided 2-minute balance assessment consisting of four measurements performed with eyes open and closed on both firm and soft surfaces, allowing evaluation of the contribution of the visual, vestibular and somatosensory systems to postural control. The assessment results can be used to guide therapy in combination with the integrated gamification and real-time biofeedback.

Can Tymo only be used while standing?

Tymo is a versatile force plate that can be used for seated, standing, kneeling, or upper‑extremity weight‑bearing therapeutic interventions. It also includes a soft overlay pad and magnetic balance accessories, enabling a wide range of static and dynamic therapies targeting lower extremities, upper extremities, trunk, pelvis and balance.

What patient weight range is supported by Tymo?

Tymo has a maximum weight capacity of 180 kg (397 lbs) and can be used with patients in standing, seated, or upper‑extremity weight‑bearing positions while interacting with the software integrating real-time biofeedback. There is no minimum weight requirement to use Tymo.

Can a heart rate monitor be intergrated with Omego?

Yes. When using compatible Bluetooth‑connected heart rate sensors, the Omego software (TyroS) allows the patient’s heart rate to be displayed and a target heart rate range to be set. Integrating heart rate monitoring enables both therapists and patients to safely engage in high‑intensity training, tailored to the patient’s functional status and capabilities.

What patient height and weight ranges are supported by Omego Plus?

Omego Plus can accommodate patients with a height range of 130 cm (4’ 3’’) to 200 cm (6’ 6’’) and a maximum body weight of 150 kg.

What makes Omego more advanced than an ergometer?

Omego is a robot-assisted device for multimodal lower limb training that combines assessments, gamified biofeedback, and various therapy modes, with independent leg movement for targeted gait training.

In which positions can Omego Plus training be performed?

Omego Plus can be configured from a reclined position (Fowler) to a safe, upright, verticalized position allowing accommodation of patients across the continuum of care. Safety belts can also be used to ensure stable positioning during therapy.

Can you use Myro with patients with cognitive impairments and / or neglect?

Yes. In addition to supporting hand and finger coordination and visuospatial exploration, Myro challenges multiple cognitive domains, including attention, memory, planning, and problem‑solving. Myro also offers specific options to engage and assess patients with neglect; for example, therapists can direct the patient’s focus to one or more quadrants of the interactive surface during a cognitive therapy game.

Can Myro be used for force control training?

Equipped with integrated force sensors, Myro can detect up to 30 kg (66 lbs) of force, including push and pull strength. It includes a Finger Grip Force Assessment with four different grip options, a Weight Assessment for gross upper‑extremity weight‑bearing, and gamified training applications for loading and unloading tasks that can detect both single and dual points of contact with the screen.

In which positions can Myro training be performed?

Myro is highly adjustable, allowing precise positioning from horizontal to vertical and adaptable height settings to support therapy in various patient positions.

Can everyday objects be integrated into Myro training?

Yes, Myro can detect multiple everyday objects simultaneously and includes accessories to support various grasp and movement patterns; further details are provided in the IFU.

Can I perform bilateral and unilateral training with Pablo?

Pablo sensors can be attached unilaterally or bilaterally to track single- or multi-joint movement patterns of the upper and lower extremities, but also of the head and trunk.

Is Pablo portable?

Yes, Pablo is a compact portable device designed for a wide range of clinical settings. Since it can be connected to a laptop, assessments and therapy can take place in various locations.

What assessments does Pablo include?

Pablo includes assessments for measuring grip and pinch strength, upper extremity range of motion, as well as a time efficient and reliable gait analysis.

What is the battery duration of the Pablo sensors and how long do they take to charge?

On a full charge, the Pablo hand and motion sensors provide up to approximately two days of therapy use. A complete recharge takes around four hours.

Can the arm weight support of Diego be used to train activities of daily living (ADL)?

Yes, Diego supports ADL-oriented therapy with continuous arm weight support, enabling task-based training, therapy games, and real-life activities tailored to individual goals.

What type of robotic support or assistance does Diego offer?

Diego offers arm weight relief that can be set at a constant level or delivered via Intelligent Gravity Compensation, which provides only as much assistance as needed. In addition, it can provide active movement support (robotic assistance) in the vertical plane, where most activities of daily living take place.

Can Diego be used with power wheelchairs?

Thanks to its open design and flexible positioning options, Diego can be easily used with patients seated in power wheelchairs, standard wheelchairs or armchairs. For safety reasons, patients can only train with Diego while seated.

Is bilateral arm training possible with Diego?

Diego enables both unilateral and bilateral arm and shoulder training, offering flexible therapy options tailored to a wide range of patient needs.

What is the difference between Elvis and other standing balance frames?

Elvis allows therapists to keep their full attention on the patient at all times. Effortless setup is ensured through a fully electric adjustment system, eliminating any physical strain during configuration. Combined with sensory devices and full integration into our Maya patient management system, Elvis stands out as a one-of-a-kind therapy solution.

How does Elvis lift patients out of a wheelchair?

Thanks to the integrated patient lift, patients weighing up to 150 kg can be moved into a vertical position effortlessly. The ergonomic harness system, along with the specially designed strap positioning, enables a gentle, knee-friendly verticalization process.

For which patient body dimensions (height and weight) is Elvis designed?

Elvis is suitable for patients with a height between 100 cm and 120 cm. It supports verticalization and therapeutic training for patients weighing up to 150 kg.

Does Elvis support interactive or game-based therapy?

Yes, when used with both a motion sensor and Tymo.

Can individual fingers be targeted or isolated during therapy with Amadeo?

Yes, individual fingers can be targeted or isolated to address strength, spasticity, sensory input, and range of motion. This also enables the training of specific functional grasp patterns, such as a three-point grip.  As a result, Amadeo can accommodate patients with amputations or contractures.

Can Amadeo be used with patients who have spasticity or high tone?

Yes, Amadeo offers dedicated assessment and therapy options for users with spasticity or increased tone. For each finger, spasticity is assessed at three different speeds using the Modified Ashworth Scale and the Modified Tardieu Scale, while tone is measured at rest. Therapy programs such as Continuous Passive Movement and vibration therapy support tone management and intervention.

How long does the patient setup on Amadeo take?

Setup time with Amadeo is quick and intuitive depending on the therapist’s experience using Amadeo and the patient’s condition.

Is Amadeo only designed for passive finger mobilization?

No, Amadeo is much more than a passive finger mobilization device. It is a comprehensive robotic hand and finger rehabilitation system designed to support patients at all levels of impairment. Amadeo offers a wide range of therapy modes, including passive, active-assisted, and fully active training. With features such as real-time biofeedback, interactive gamified exercises, and adjustable resistance for strength training, it enables highly individualized and engaging therapy.

How can you clean Tyromotion devices? Are there any specific recommendations?

Tyromotion devices should be cleaned according to the recommendations provided in the device’s Instruction for Use (IFU).
In general, disinfectants should not be sprayed directly onto the device.

How much space is needed to operate Tyromotion devices?

Each device has different space requirements, ranging from approximately 3m2 (32 sq ft ) to 16m2 (172 sq ft). Details for each device can be found here.

Can Tyromotion devices be used with children or only adults?

Yes, all devices are suitable for therapy with pediatric, adult and elderly patients. Depending on the device, minimum age and/or body size requirements may apply. These are listed in the device Instruction for Use (IFU).

Do Tyromotion devices offer a report for each patient?

Yes, a report is automatically generated for each patient. Every therapy and assessment performed with a Tyromotion device can be stored in a patient profile with details that can be easily viewed, tracked over time and compared.

Is remote support available?

Yes, detailed information will be provided by Support if required.
Please contact Support HERE.

Can I connect my device to the internet?

Please don’t try to connect Tyromotion devices with the internet.

Are there customized service packages for my device?

Yes, please click here for futher information.

How long is the warranty period for my device?

Your device comes with a standard warranty period of one year, ensuring reliable performance and peace of mind from the start. If you have any questions about your warranty or need further assistance, our support team is happy to help.

Where can I find the prices for a specific device?

For detailed pricing information, please feel free to contact our sales team at sales@tyromotion.com. They will be happy to provide you with all relevant details and assist you personally.

Where can I find the instructions for use for a product?

The Instructions are only available for our partners and customers .

What are the technical support opening hours?

For direct customers:

  • By phone: Mon-Thu 7:30 a.m. – 5:00 p.m. & Fri 7:30 a.m.-1:00 p.m.
  • Outside of business hours, anytime by email

 

For indirect customers:

  • please contact your service Partner.

What do I need to have ready when contacting support?

To help us assist you as quickly and efficiently as possible, please have your device’s serial number, the current software version, and, if available, the exact error message from the software ready.
This information enables our support team to provide you with fast and targeted assistance.

How can I contact Technical Support?

Tyromotion Technical Support DACH or US region.

Or Contact Your Local Service Partner. More information on our Service Page.

What should I do if I have a technical issue?

Direct customers: Contact Tyromotion Technical Support DACH or US-region.

Indirect customers: Contact your local Service Partner. More information on our Service Page.

What training do therapists receive, and how long does it take?

The required training depends on the devices you choose. Typically, trainings take one day, but depending on the combination of devices, they can last up to one week. Feel free to contact us – we will be happy to inform you about the training duration for your clinic.

Can I also use Tyromotion devices for patients with severe impairments?

Absolutely. At Tyromotion, the use of robotic-assisted therapy devices typically begins as early as the acute phase of rehabilitation.

Which patients can use Tyromotion devices?

Tyromotion devices can be used in therapy for a wide range of conditions – including neurological, orthopedic, pediatric, and geriatric patients.

What does Clinical Application mean?

At Tyromotion, Clinical Application refers to the patient-oriented, clinical-therapeutic use of our therapy devices. That is why the Clinical Application Team at Tyromotion consists exclusively of occupational therapists and physiotherapists.

How do we promote continuing education and development?

Our motto is: If you want to grow, you’ll get the chance to do so.
Since we work in an extremely exciting technical environment, learning is actually part of the job.

  • Further education & training: Whether it’s tech workshops, soft skills training, or trade fairs—we support whatever helps you advance.
  • Learning by doing: You work with modern robotics, sensor technology, and software—and constantly learn new things as a result.
  • Internal development: Over time, many colleagues take on more responsibility or move into new roles when it suits them.
  • Sharing knowledge: We have an open learning culture—asking questions is completely normal and encouraged.

What is it like to work at Tyromotion?

Working at Tyromotion feels like being part of a team that really wants to make a difference.

  • Hands-on instead of big talk: If you have an idea, you try it out. Short communication channels, quick decisions.
  • Humanity first: Despite being high-tech, we are very down-to-earth and uncomplicated. We help each other out—whether it’s in tech, sales, or development.
  • International, but friendly: Many nationalities, many perspectives, but we still know each other and don’t feel like “just a number.”
  • Good feeling at work: We develop solutions that really help people in rehabilitation. That motivates us—every day.

How can I find my way to Tyromotion?

Here is the location map.
We are happy to see you soon!

Where can I visit a reference clinic and experience the products in person?

Our modern devices are actively in use worldwide. If you are interested in visiting a reference center, please contact sales@tyromotion.com.

How do I become a sales partner?

We are thrilled you want to work with us! Please send us an email at: sales@tyromotion.com

Can I buy directly as a patient?

Therapy with Tyromotion devices is provided in professional healthcare settings such as clinics and rehabilitation centers.

Is there any funding available?

We would be happy to advise you on any country-specific funding opportunities.
Please contact us here.

Are there financing or leasing options?

Yes, financing options are available through our regional partners.
Please contact your local Tyromotion partner for detailed information about the options available in your region.
More informations on our Service Page.

Is there any evidence?

Discover our extensive library of studies and scientific publications highlighting the proven effectiveness of our rehabilitation solutions here.

Who are these devices suitable for?

For clinics, rehabilitation centers, and physician practices that treat neurological and musculoskeletal patients.

What does Tyromotion do?

Tyromotion develops, designs, and manufactures robotics and sensor-based therapy systems for neuro-rehabilitation. From acute to ambulatory—for efficient, everyday therapy.

How does proper maintenance support clinical workflows?

Well-maintained devices enable:

  • Reliable and uninterrupted therapy sessions
  • Accurate documentation in physical therapy
  • Stable integration with patient management software
  • Consistent therapy quality

Can maintenance and service be combined with a service package?

Yes. In the DACH region and the United States, Tyromotion offers structured service packages such as Tyro Base and Tyro Pro, which can include maintenance and extended support options.

In other regions, available service offerings depend on your local authorized Tyromotion partner.

More information on our Service Page.

Does maintenance affect warranty and service claims?

Yes. Compliance with mandatory maintenance intervals is a key requirement for maintaining warranty validity and service-related performance claims. Regular maintenance ensures that devices continue to operate within specified safety and performance standards.

How do I find my local Tyromotion service partner?

If you are located outside the DACH region or the USA, your local Tyromotion distributor or service partner is your primary point of contact for service and maintenance inquiries. If you are unsure who your local partner is, please take a look on our Service Page.

Who should I contact to schedule maintenance or request technical support?

For customers located in the DACH region or the United States, maintenance and technical support can be arranged directly with Tyromotion Technical Service.

Customers in all other regions should contact their local authorized Tyromotion sales or service partner, who will provide support and coordinate service activities according to local market requirements.

For more information go to our Service Page.

What is the difference between mandatory and preventive maintenance?

  • Mandatory maintenance is required to ensure device safety, functionality, and compliance with warranty and regulatory requirements.
  • Preventive maintenance is optional and recommended to reduce downtime, extend device lifespan, and maintain optimal performance.

Which Tyromotion devices require mandatory maintenance?

Mandatory maintenance applies to selected Tyromotion systems in accordance with the manufacturer’s specifications:

  • Lexo – annual maintenance

  • Diego – annual maintenance or after 800 operating hours, whichever comes first

 

You can find more information about our services on our Service Page.

Why is regular maintenance required for Tyromotion devices?

Regular maintenance is essential to ensure the safe operation, performance, and regulatory compliance of Tyromotion rehabilitation systems. It helps maintain therapy quality, protects warranty and service claims, and ensures that devices can be used reliably in daily clinical practice.